Last updated: [January 22, 2026]
1. Introduction
Vista-Way Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you:
- Visit or interact with our website (e.g., vista-waylimited.com)
- Contact us through online forms, email, phone, or other channels
- Engage with our logistics, pickup, delivery, consultancy, or B2B services
By accessing our services or providing us with personal information, you agree to the practices described in this Policy.
2. Who We Are
Vista-Way Limited is a private limited company registered in England and Wales (Company No. 16175821), with its registered office at:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. (Find and Update Company Information)
We provide transportation support services, business consultation, and logistics solutions.
3. What Personal Data We Collect
We may collect and process the following types of personal data:
A. Contact Information
- Full name
- Email address
- Phone number
- Company/organisation name (if applicable)
B. Service Details
- Details about your logistics needs or booking requests
- Pickup/delivery locations and instructions
- Preferences related to service fulfilment
C. Communications Data
- Messages exchanged via forms, email, or chat
- Customer support interactions
D. Technical & Usage Data
- IP address
- Browser type and version
- Pages visited and activity on the site
- Cookies and similar tracking technologies
4. How We Collect Your Data
We collect data in various ways, including:
- When you fill out a contact or booking form
- When you email or call us
- When you use our website
- When you provide information in the course of service delivery
5. How We Use Your Personal Data
We use personal information for these purposes:
• To Provide Services
To deliver logistics, pickup, delivery, or consultancy services you request.
• To Communicate with You
To respond to enquiries, send confirmations, updates, and support information.
• Legal Compliance
To comply with applicable laws and regulations.
• Service Improvement
To understand how our website and services are used, and to improve them.
• Marketing (with consent)
Where you opt in, we may send promotional messages about our services.
6. Lawful Bases for Processing (UK GDPR)
We process your data based on one or more of the following legal bases:
- Contractual necessity – to fulfill a service you’ve requested
- Consent – where you have explicitly agreed
- Legitimate interests – to run, improve, and market our business
- Legal obligations – to meet statutory or regulatory requirements
7. Who We Share Your Information With
We may share your data with:
- Service providers and partners who help deliver our services
- Third-party tools and analytics providers
- Authorities if required by law (e.g., for fraud prevention)
- Professional advisers (e.g., lawyers, auditors) when necessary
We never sell your personal information to unrelated third parties.
8. Cookies & Tracking Technologies
We use tracking technologies like cookies to:
- Enable core website functionality
- Analyse how the website is used
- Improve user experience
You can manage your cookie preferences through your browser settings.
9. Data Security
We use appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, misuse, alteration, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
10. Data Retention
We retain your personal information only as long as necessary for the purposes we collected it, including:
- To provide services
- To comply with legal obligations
- To resolve disputes
Typically, this means we will hold data for as long as required by law or for as long as your account remains active.
11. Your Rights
Under the UK GDPR and data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at the details below.
12. Third-Party Links
Our website may include links to third-party sites (e.g., partners or service providers) that are not controlled by us. This Privacy Policy does not apply to those sites, and we encourage you to review their policies when visiting them.
13. Children
Our services and website are intended for audiences aged 16 and over.
We do not knowingly collect personal data from minors without parental consent. If we learn that we have collected data from a minor unlawfully, we will take steps to delete it.
14. Changes to This Policy
We may update this Privacy Policy to reflect legal, regulatory, or business changes.
The updated version will be posted on our website with a new “Last updated” date.
15. Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, contact:
📧 Email: info@vista-waylimited.com
📍 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ United Kingdom